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: : Langkawi Resorts Frequently Asked Questions : :
Dear Friends,
Have a question? Below are some of the most frequently asked questions
that we receive and our responses. If you have a question that's
not covered please, by all means, drop us an e-mail
and we'll be happy to answer.
Thank you.
| 1. |
We
work for XYZ Airline or ABC Travel Agency - can we get an airline
or travel agency discount ?
In most cases hotels will give a discount for airline employees
- the amount of the discount varies from hotel to hotel but
it is important to know that the discount is based on the
hotel's published rate.
As such in most cases the airline discount will most likely
be less than LangkawiResorts.com's special discount rates
- (read you will probably pay more). That said, since we have
no way of verifying who works for what airline we are not
able to process airline discount requests. You will need to
apply for your discount when checking in.
Regarding travel agent discounts - If you really work for
a travel agency you certainly don't need LangkawiResorts.com
to apply for a travel agent discount.
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| 2. |
Is
the Rate Quoted per Room or per Person ?
All rates are quoted on a per room per night basis with two
persons occupying the room.
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| 3. |
We
wrote to LangkawiResorts.com but have not received a reply.
Why ?
We do our best to reply to all legitimate e-mail inquiries
within an hour or so. However, if you have not received a
reply it is more than likely due to one of the following causes
:
- Incorrect E-Mail Address: More often than
not, the email address that was provided to us was not correct.
Please check that your email address is correct and resend.
- Incorrect Date: We sort email by date and
if the date on your email server or computer is wrong we may
not be aware that you have sent us an e-mail.
- Not Received: Not often, but every once
in a while we simply do not receive your email.
- Other: Some email servers, most notably
AOL and Earthlink have spam filters in place that do not deliver
"unauthorised" email without prior approval - please
check and make sure that your email server will accept email
from stay@langkawiresorts.com. And finally, without a confirmed
reservation, we do not provide contact details for any hotel
and ignore such requests.
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| 4. |
How
does the reservation system work with LangkawiResorts.com ?
There are
two reservation procedures depending upon the hotel. Smaller hotels
often do not have an automated reservation system and reservations
are processed manually. Larger hotels usually have the ability to
process reservations with instant confirmation.
Reservation process for Instant Confirmation ( icon will advise)
First after you have found a hotel to your liking click on the reservation form, fill in all requested information fields and submit. If room is available for your requested dates you will be requested to supply a valid credit card to submit and confirm the reservation. The reservation, along with your credit card information, will be sent directly to the hotel.
The hotel reserves the right to validate your credit card information to process your reservation. The name on the credit card must match the name on the reservation. Once the hotel has validated your credit card information it will send to you an email confirming the reservation with the hotel's confirmation number or code together with a copy of the hotel's cancelation policy, a link to check your reservation and a link to cancel your reservation. Without the hotel's confirmation number you do not have a confirmed reservation.
That said, if the hotel can not, for whatever reason, validate your credit card your reservation will be cancelled and the hotel will send to you an email advising that the reservation has been cancelled. You may resubmit the reservation with the correct credit card information or a different credit card.
Once your credit card has been validated and your reservation is confirmed by the hotel) you are subject to the hotel's cancellation policy, usually 48 - 72 hours prior to arrival (using the hotel's time) or one night's stay is charged to your credit card by the hotel. However each hotel has its own cancellation policy which is posted on the hotel's reservation form and which you will receive a copy of from the hotel. Read this information carefully.
Last minute reservations can not be cancelled and the hotel will usually validate the credit card by charging one night's stay upon receiving your reservation.
If you wish to modify the reservation you will need to cancel your original reservation and make a new reservation with the new dates. Be advised that during peak season it is better to check availability of your new dates prior to canceling your original reservations. If your new dates are not available you may contact us (LangkawiResorts.com's ) and we will try to assist you to modify your reservation although we can not guarantee we will be able to do so.
In the rare case that the hotel becomes fully booked just prior to receiving your the hotel will send you cancelation email, to inform that the reservation can not be processed. If the hotel is fully booked we (LangkawiResorts.com's) will suggest possible alternatives.
Reservation process for small hotels.
That said, understanding that most hotels in Langkawi are smaller, family owned and managed properties the reservation system in these hotels is not automated and as such the process is as follows:
First, after you have found a hotel to your liking, click on the reservation form, fill in all the blank fields and submit. If room is available on your requested dates you will be given the opportunity to submit your credit card details to process the reservation more quickly. However be advised that the hotel will review the reservation for availability and final confirmation. Likewise, if the room is not available for the dates requested you may still submit the reservation and be placed on a wait list. We will keep you advised of your request and suggest alternative accommodations as needed.
All hotels require a deposit or credit card guarantee to confirm
your reservation. We do not 'bait and switch'
- hotels that are fully booked are posted in advance (click
here to view current list).
That said, if you do not submit your credit card details when making your reservation and the room is available you will need to forward your credit card information within 24 hours or your reservation will be cancelled. We will provide you with the location of our secure server or, if you prefer, you may fax your credit card information. Please be advised that LangkawiResorts.com's
will not any amount to your credit card. We only pass this information onto the hotel. Once we have the credit card information we will email to you the hotel's confirmation number or code.
Once your reservation has been confirmed you are subject to the hotel's cancellation policy - usually 48-72 hours prior to arrival (hotel's time) or one night's stay is charged to your account by the hotel. However each hotel has its own cancellation policy which is posted on the hotel's reservation form. Read this information carefully. If you need to change of cancel your reservation you must advise us accordingly. We confirm alll cancellations with the hotels.
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| 5. |
All
rates are in Malaysian Ringgit. Can you quote in other currency
?
Sorry, no. The rates are quoted by the hotels and, for any
number of reasons, are in Malaysian Ringgit - it is
not up to LangkawiResorts.com. That said the Malaysia Ringgit
is currently fixed at 3.80 to 1 U.S. dollar.
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| 6. |
What
about my privacy, what do you do with the information you collect
?
We value your privacy as much as we treasure ours.
When we contact a hotel to confirm a booking we only provide
to the hotel that information which the hotel would normally
obtain during check-in or registration. We do not use any
of information you have given us for any other purposes nor
do we sell, rent or give your information to any 3rd parties.
We never have and we have no plans to do so.
For more information please click
here.
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| 7. |
Do
I need a visa to travel to Malaysia ?
For many countries yes. For more information please click
here.
However things have a way of changing and it is best to get
more complete, up to date information at the nearest
Malaysian Embassy. For a list of Malaysian embassies around
the world please embassy
information.
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| 8. |
Can
you help me change reservations I made with another company
?
Sorry, no.
Inasmuch as we can not verify the authenticity of the requesting
party we can not take responsibility to forward any commercial
communications whatsoever. You will need to contact the travel
agent, hotel or reservation service that made the reservation
in the first place.
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